Account Support
Select your situation and we'll help you recover your account.
How can I get my User ID?
Find your ID inside the game.
Go into Dating Killmulator 1 or 2. Click on the “Account Tab”.
Click under the character profile.
View my account info
Check your User ID, username, email and account details.
Log in with email
I have an account with email and password.
Log in with User ID
I only have my Custom ID (User ID) from the game.
I lost my account (no purchases)
I never bought gems in Dating Killmulator.
I had an account with email
I registered with an email address and want to recover my password.
I only had a User ID (no email)
I lost my User ID and never registered with email. I need to create a new account.
Unfortunately, accounts without email or purchases cannot be recovered. However, you can create a new account with email and password after completing a short quiz about Dating Killmulator 1.
What did you name your character?
Color of your character bar?
Did you kill Caleb?
What Main did you choose?
I lost my account (I bought gems)
I purchased gems before and need to recover my account.
Please provide the email you used to purchase gems. We will contact you with your account information.
Convert my User ID to an email account
Link your existing User ID to an email and password.
Enter your Custom ID (User ID) from the game. We'll log into your account and let you set an email and password so you never lose access again.
Change my account email
Move your account to a different email address.
First, log in with your current email and password to verify the account is yours. Then enter the new email and we'll process the change and confirm it by email within 24-48 hours.
My problem is not in the list
Contact us and we'll get back to you.
Describe your problem and we'll reply as soon as possible.
Frequently Asked Questions
Quick answers to common questions.
I didn't receive the recovery email.
Check your spam/junk folder and wait a few minutes. Make sure you entered the exact email you registered with. If it still doesn't arrive, contact us below.
How long does support take to reply?
We usually reply within 24-48 hours. Requests that include your User ID or purchase email are resolved faster.
Is my password safe on this page?
Yes. Your credentials are sent directly to PlayFab (the game's servers) over a secure connection. We never see or store your password.